1. What materials do you use for your collars and leashes?

We want to ensure that our products are safe and durable. We use a PVC coated webbing material (Biothane®), making it easy to keep your collars and leashes clean and odour free. It is extremely durable, strong, and non-toxic while offering a waterproof alternative to comparable leather products.

2. Do you offer a local pick up option?

We offer free local pick up within the Ottawa region. We are located in Ottawa’s south-end. Use code HUNDLOCALYOW24 at check out. Once your order is ready to go, we will contact you to choose a date and time for pick up, it’s that easy!

3. What if I have a question about a product I purchased?

Whether you have a question about a product, a purchase, or you have some general feedback, feel free to email us anytime. You can reach us at hundandshore@gmail.com and will respond to your inquiry within 48 hours.

4. Do you also offer collars for cats?

We offer cat collars in a 1/2” width by request, across various colours and hardware choices. Please send your request via email to hundandshore@gmail.com and we will get back to you within 24 hours.

5. What if I need to return an order?

Please refer to our Shipping and Returns page for more details.

6. Are your toys durable and safe?

As with all pet toys, you should never leave your pet unattended while in use. Ripped, broken, or damaged in any way, a toy should be removed from the presence of your pet, and children alike. While many of our toys are VERY durable, they are not indestructible. Pets should not ingest toys or pieces of toys. This goes for all pet toys, not just the ones we offer on our site. Please also make to reference product descriptions for level of durability so you know what strength of toy you are buying and if it is suitable for your doggo.

7. Do you offer any partnerships with content creators?

We love a good collab! If you are interested in becoming a Hund & Shore ambassador, please email us at hundandshore@gmail.com. Make sure to include your name, as well as links to your Instagram and/or TikTok accounts. It usually takes us about 5-10 days to review these requests and will make sure to connect with you on our decision.

8. Do you support custom orders and requests?

We offer customized sizing options across all of our collars, harnesses, and leashes. If additional material is required, a price increase may be required. In most cases, customization of colours does not result in additional cost. If you have a customization request in mind, complete the customization form available HERE or send us an email at hundandshore@gmail.com and we will be happy to review your request. ***NOTE*** All customization requests are final sale.

9. Do you ship Internationally?

At this time, we ship to the US (with the exceptions of Hawaii and Alaska) and Canada. That said, we hope to expand throughout 2024 so keep your eyes peeled!